Based on the results of a project with SolveDirect at the German Federal employment agency, Larba Nadieba showed how automated IT service management in the cloud 165,000 units and 1,900 locations are efficiently managed and allow a perfect communication of all employment agencies. The following lecture by SolveDirect CEO Martin Bittner delivered hard-hitting numbers and facts, as well as a number of further practical examples: up to 50 percent of the costs in the IT service management can be saved by cloud computing. It was almost visionary in the views of the new Easy4Business ServiceGrid’ of SolveDirect, the Marcus Oppitz was CTO of SolveDirect. ServiceGrid is SolveDirects latest SaS-based IT service management integration solution, supported the value-creation processes with customers and partners by providing answers to typical questions, such as: How can a support manager identify a service problem before it becomes a problem – and in this way its SLAs manage a proactive? How can he monitor anytime, anywhere service incidents of strategically important customers on his Smartphone or Tablet? How can I check with the help of a security dashboard, where the data is, who has access to it and what changes were made? How can support Manager service management workflows for incidents, problems and changes share in an outsourced IT service environment in real time with their partners? How can they achieve greater agility and scalability with rapid onboarding of new customers and service partners and realize competitive advantages in this way? The new solution will be available in lab December 2011. The presentation of the SolveDirect’m ideXchange as well as many photos and more information under solvedirect.com/ideaxchange_rueckblick available. About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration. International businesses and IT service providers can enable on flexible way its service partners, processes and service management systems integrate, automate and orchestrate. This reduces downtime, reduced costs, and increased customer satisfaction.

Clear defined workflows, a 360 view on service level agreements and real time monitoring of targets, as well as a more flexible access to the service management platform from anywhere from companies, their customer service help to optimize and to make up to 50 percent more efficient. SolveDirect is a global company with headquarters in Vienna, Austria, and a branch in Sunnyvale, Silicon Valley, California (United States). More than 220 customers from all industries and every size around the world employ the SolveDirect service management integration solutions that connect 270,000 users in 68 countries. More about SolveDirect and the service management integration solutions: en/essence press contact: SolveDirect Service Management GmbH Karl-Farkas-Gasse 22 A-1030 Vienna Dipl.-Kffr. Kathrin Vopel, marketing communications Tel.: + 43 1 585 35 55 223 fax: + 43 1 585 35 55 111 E-Mail: Britta K. Steele, head of global marketing Tel: + 43 1 585 35 55 17 E-mail: communications gmbh Ursula Schemm talkabout Balanstrasse 73 D-81541 Munich Tel.: + 49 89 459954-24 fax.: + 49 89 459954-44 E-Mail:

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